Refund and Returns Policy

Return Policy for MartWeb.online

At MartWeb.online, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Eligibility for Returns

  1. Items can be returned within 10 days of receipt.
  2. To be eligible for a return:
  • The item must be unused and in its original condition.
  • It must be in the original packaging with all tags, manuals, and accessories intact.
  1. Certain items, such as personal hygiene products, perishables, or customized items, are not eligible for return unless they are defective or damaged.

Return Process

  1. Contact us at info@martweb.online with the following details:
  • Order number.
  • Reason for return.
  • Photos or videos of the product (if damaged or defective).
  1. Our team will review your request and provide a Return Authorization Number (RAN) and instructions on how to proceed.
  2. Ship the item to the address provided using a trackable shipping method.

Refunds

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. If approved, the refund will be processed to your original payment method within 7-10 business days.
  3. Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item sent).

Exchanges

  • We offer exchanges for items that are defective, damaged, or incorrect. To request an exchange, please follow the same steps outlined in the return process.

Non-Returnable Items

The following items are non-returnable:

  • Gift cards.
  • Clearance or final sale items.
  • Opened software or digital downloads.
  • Health and hygiene products (e.g., undergarments, opened skincare).

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • For exchanges, we will cover the cost of shipping the replacement item to you.

Contact Us

For any questions or concerns about our return policy, please email us at info@martweb.online or call us at +92-300-832-4110

We appreciate your trust in MartWeb.online and are committed to providing you with a seamless shopping experience!

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